The rapid development in Information Systems has been instrumental in the advancement of business practices of the recent past. Affordable deployment of technology has accelerated the increase in efficiency, particularly in many behind the scene functions. As business technology becomes accessible to virtually every firm, what becomes important is the meticulous application of it as part of a firm’s long term strategic vision.

With the low hanging fruits of arbitrary technology application largely behind, executives need to address questions such as what parts of their organization would benefit from a certain technology, when should it be implemented and whether their organization has the capabilities to support the technology internally. In implementing new technologies, many firms focus the observable increases in efficiency but fail to consider whether technology is now altering the experience of customers. Without this consideration in mind, decisions to implement new technologies can inadvertently result in changes that run counter to the intent of the adoption.

Surje & Company based our work in our Business Technology Office on the recognition that however powerful new technologies may be, the use does not replace sound business practices. We help our clients with both selecting an appropriate technology and the corresponding purchase and support decisions. As importantly, Surje’s BTO will determine limitations and develop policies and processes to integrate technology as part of the company offering. The end result is allowing a company to foresee and navigate through hidden obstacles along the way.