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Client Success Story |
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Increasing patient flow
Mandate:
Maintain quality while increase patient flow by 3-4x and
make operational improvements
Approach:
Case team
analyzed current
patient roster in terms of
revenue, demographics,
cost to acquire, cost to treat
and profit margin
Recommendations:
Changes
to current patient
groupings and referral
sources, new methods of
attracting and targeting
patients, referral sources, formalized shift to elevate
brand equity through thought leadership
Results:
Virtually complete
transition to franchise model, massive chain-wide
expansion, same-clinic revenues up 50-60% YOY, new
clinic ROI of 12-15 months |
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The Health Care practice within
Surje & Company serves clients in both the public and private
health care arenas and is focused on ensuring services are
delivered efficiently and communicated effectively.
Surje & Company is engaged by our
healthcare clients to identify opportunities that are currently
not addressed by how health care is delivered. Surje works with
health care professionals to devise a plan of action that not
only is more optimal but also creates more satisfaction for all
parties involved. This comprehensive approach has helped our
clients achieve success regionally as well as nationally and
internationally.
Global opportunities
Many of the world’s developed nations are facing rapid
population aging, putting tremendous strain on resources to
sustain the present level of health care service in the face of
rising costs. Many providers of healthcare face a constant
battle between quality and cost, often resulting in unappealing
trade-offs. Surje works with clients in developed nations to
provide solutions and tools to meet and exceed current goals, as
well as answer the important question of whether outcomes
justify allocating the necessary resources. This work influences
our practices with clients in developing nations. Realizing that
the same problems will eventually emerge, we structure our
solutions to provide a platform of meaningful and lasting value.
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Our Healthcare experience |
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Our consultants have helped public,
private, and hybrid healthcare centers across North America,
Europe, the Middle East, and South Asia. We have worked with
operations ranging in size from multi-clinic chains to multi-national healthcare
conglomerates. Our work
has impacted the business of healthcare while also maintaining
the utmost attention to quality of care and patient
experience. Our specific work experience has varied form working
to make operational improvements, injecting best-practices and
technology, re-branding campaigns, JV formulation, advising
public-private partnerships, national/international expansion,
and market entry strategies. The healthcare practice group
benefits from the direct involvement of medical doctors, policy
makers, alternative healthcare providers, other stakeholders,
and professionals from other industries all working together to
produce optimal and actionable solutions. |
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